The position will join a team of support professionals dedicated to assisting students and faculty with technology related to online learning and teaching.

The primary responsibility of this position is to provide ongoing support of Web Conference courses, online section meetings and other video streaming technologies. Must be able to design and conduct both group and individual faculty training using various technology related to online learning. Responsibilities include answering support incidents (emails and phone calls) in a variety of technologies and provide tier II support for Web Conference incidents. Candidate must be able to troubleshoot problems in live online classrooms and other time-critical situations.

Need to stay up to speed on the latest online learning technology by attending conferences, engaging online communities, and researching new technology. Will take an active role in determining the technology standards and hardware recommendations related to Web Conferencing.

Secondary duties include integration of video streaming technologies with Canvas Learning Management System, assisting with lecture capture-based courses, and designing online documentation. Secondary duties include some tier II support at Online Support Help Desk.

The schedule for this position will be Monday - Friday, 12pm-8pm

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 16,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 10,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering 80 short noncredit courses to almost 4,000 learners annually.

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:

• Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year
• Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
• Retirement: University-funded retirement plan with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
• Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
• Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
• Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.