USA - MA - Cambridge
USA - MA - Boston
USA - MA - Allston
Location: Portland, Oregon
Internal Number: 2021-11821
The duties of this position include: The Social Worker offers social work intervention for all clinics of Casey Eye Institute, through direct treatment and provision or coordination of needed services to inpatients and outpatients and/or their families experiencing psychosocial adjustment difficulties associated with illness, injury, disability, and related hospitalization. The primary goal of the intervention is to assist patients in achieving maximum physical and psychosocial functioning. The Social Worker participates in or provides resources for professional education programs within the organization and community. May provide social work consultation to community agencies.
1. Psychosocial Assessment: Engages in case finding and conducts interviews with patients, patients' families, and other appropriate resources to gather information necessary in identifying/ evaluating the psychosocial, cultural, and financial conditions of patients referred by agency staff, community professionals, families or other sources; prepares assessments regarding patient functioning capacity (including behavior, coping abilities, and attitude toward illness, injury disability, or hospitalization) and support systems available for treatment planning; provides in-depth consultation to community professionals, agency staff, or other persons seeking guidance in meeting patient needs; may participate in treatment team meetings with various health care staff, to provide psychosocial assessments which are used in establishing treatment goals.
2. Patient Services: Refers patient/family to outside resources for assistance (such as financial, vocational, schools, transportation, insurance, housing, medicine) and assists family in gaining access to resources; may develop discharge plans emphasizing continuity of care, appropriate placement and maximum use of appropriate resources; serves as advocate for the patient within the medical setting and the community; maintains knowledge of community resources for patient care; may interact with Medical Social Service Specialists to insure delivery of specific patient-care services.
3. Counseling: Provides short- and long-term counseling to patients and/or their families; provides supportive counseling to reinforce patients' strengths and assist them in dealing with the stress and feelings of grief, fear, and anger associated with serious illness, injury, hospitalization, or disability; counsels patients to assist them in decisions regarding treatment options or decisions; conducts group sessions to provide information to patients and their families on treatment methods and what to anticipate on a social, emotional, or physical level from the treatment; may participate in emergency or on-call situations by providing crisis intervention services to patients and/or their families.
4. Training: May assist in training medical residents and other agency staff regarding department activities, programs, services, and social work practices, including the field of medical social work; attends patient care conferences and actively contributes to case reviews; provides in-services to department, unit, or community professionals regarding areas of expertise.
5. Departmental Functions: Contributes to the development and evaluation of new programs to meet identified patient needs; provides community education programs to pertinent social concerns; assumes active role in meetings and supervisory conferences for the purpose of information exchange, education, and enhanced patient care.
6. Documentation: Prepares psychosocial assessments, histories, and treatment recommendations for patients' hospital charts and department records; maintains written record of all social work involvement with patient; prepares accurate and timely statistics on assigned cases.
7. Miscellaneous: Attends conferences and seminars to maintain up-to-date knowledge of social work practices and principles.
A Masters in Social Work (MSW) is required. Certificate of Clinical Social Work Associate (CSWA) or Licensed Clinical Social Worker (LCSW) preferred. Healthcare experience preferred.
Ability to plan and organize technical work and to adapt to a changing work environment is critical. Must be able to assess and develop work tasks and systems in order to optimize clinic performance. Strong relationship building skills with patients, health plans, providers, staff, management. Exceptional customer service skills - both in person and on the phone. Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution. Sensitivity to patient needs. Demonstrated evidence of strong written and verbal communication skills. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Demonstrated innovation, initiative, and creative problem-solving skills are imperative. Ability to work independently; willingness to serve as a positive and professional role model. Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.
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