Career Center

The Student Communication Coordinator will help to manage, develop, and plan the messaging sent to students by coordinating and collaborating with other DCE departments and utilizing technology to optimize the experience for both students and staff.

The Manager of Student Communications reports to the Director of Enrollment and Retention and falls under the Office of Enrollment Management. This position will play a crucial role in helping to improve the student experience through the management and coordination of all related communications, beginning with email. This person will work collaboratively with all departments that serve students across the Division of Continuing Education (DCE) and will work with multiple stakeholders to coordinate the email messages being sent through our CRM.

The Student Communications Manager implements and supports a student communication strategy that creates a coherent and tailored approach for the diverse student body DCE serves. By measuring the effectiveness of student communication messages and channels on an ongoing basis and through learning from student feedback, this individual will make suggestions for improvements and amendments to the overall strategy as appropriate. This position will need to be highly knowledgeable of best practices on message, use of language, and effective modalities, and be able to share that information with all stakeholders. The Student Communications Manager will develop common taxonomies and vocabularies to be shared across departments and channels. As a result, the Manager will need to stay up-to-date with the latest trends, technology, and media channels.

This position will partner with various departments on developing the technology needed to communicate with students and will also optimize available communication channels and suggest new methods of communication including email, text, chat, and web.

Key Responsibilities include:

• Create templates, best practices, standards that can be used across DCE
• Offer training to staff on communication best practices
• Create and maintain a calendar of communications
• Make suggestions to collaborate and coordinate messages across departments
• Suggest opportunities for new messages to strengthen the student experience
• Understand the technology available to DCE and help to make suggestions for best options that fit with student-centered mindset
• Measures message and channel effectiveness
• Other duties as assigned

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,200 participants annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year; prorated for part-time employees
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

• Minimum of 3 years' experience in communications
• Bachelor's degree

• High level of creativity
• Enthusiastic about seeking new solutions to challenges
• Ability to manage multiple communication projects in fast-paced environment while maintaining attention to detail
• Experience conceptualizing and developing communications targeted to specific audiences
• Ability to collaborate with stakeholders and work on a team
• Knowledge and experience working with a CRM, Salesforce/Marketing Cloud preferred