Student Financial Services Student Accounts Manager in , for Harvard University Division of Continuing Education

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Student Financial Services Student Accounts Manager
Reporting to the Assistant Director of Student Financial Services (SFS), the Accounts Manager is responsible for the team leadership, supervision, and management of four front-line team members, supporting the day-to-day customer service needs and student interactions; acts as a liaison for the team with other Division of Continuing Education (DCE), University-wide departments, and outside constituents as needed. The Accounts Manager acts as an information resource for a high volume of student-related confidential financial account (AR) and financial aid inquiries. Other duties and responsibilities include: Communicate with and update staff on School policy, Federal and State regulations, and other necessary compliance policies including those for PCI (credit card in


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