Career Center

The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.

HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.

Harvard University Employees Credit Union: https://www.huecu.org/

Harvard University Employees Credit Union (HUECU) is seeking a dynamic, energetic employee with outstanding communications skills and a passion for customer service! Our ideal candidate will focus on providing an exceptional customer experience in all member touch-points, in-person, phone interactions and digital communications. Will be responsible for providing timely, accurate service to all customers.

Additional Qualifications and Skills

The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. HUECU values employees with a willingness to learn.

• Proven customer service skills and the ability to problem solve.
• Outgoing personality with excellent interpersonal, communication and computer skills.
• Ability to speak Spanish preferred (MGH Branch Specific).
• Position requires working early or late Thursdays (depending upon assigned branch) and early Saturday hours on a rotational basis, or when business needs warrant, sometimes on short notice. Attendance at late meetings/events also may be required.
• Must be willing to travel to all branch locations in Boston, Cambridge and Somerville.
• Comfort working in the diverse and multicultural environment of Harvard University and affiliate organizations.

Physical Requirements

• Ability to lift up to 40 pounds and stand for extended periods of time.

Working Conditions

In light of the global pandemic, all interview and onboarding activity for HUECU will be conducted via telephone & Zoom video conferencing.

If you accept our offer and join the team, your position will be based in our Harvard Square Branch in Cambridge, MA and at other branch locations as required for coverage.

If you accept our offer and join the team, please note this position is designated as Essential Personnel which will require you to provide on-site support as determined by management, and COVID-19 testing will be required.¿

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard's Coronavirus Workplace Policies website: https://hr.harvard.edu/corona-virus-workplace-policies .

Additional Information

Please provide a cover letter with your application and upload as one document.

Please note:

• Harvard University Employees Credit Union requires a pre-employment reference and background
  screening, which includes OFAC (Office of Foreign Assets Control).
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 90-day orientation and review period.
  
  Diversity, Inclusion & Belonging:
  
  Harvard's commitment to Diversity, Inclusion and Belonging is rooted in our belief in drawing on the widest possible pool of talent to unify excellence and diversity. Our community strives to uphold these beliefs by honoring the rights, differences, and dignity of others and embracing
  individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. Harvard aims to foster a campus culture where everyone can thrive, a key to which is ensuring that we each experience a profound sense of inclusion and belonging.
  
  Total Rewards:
  
  Harvard's Total Rewards Program is designed to attract, retain, and reward the performance of talented employees Comprehensive benefits, generous paid time-off, access to education and professional development, and a vibrant campus with abundant cultural and recreational opportunities create a competitive and compelling total rewards package. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts.
  
  Time Off: 3 - 4 weeks accrued paid vacation, paid holiday break, 12 accrued paid sick days, 12.5 paid holidays, and 3 paid personal days per year (prorated based upon date of hire within the calendar year)
  
  Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
  
  Retirement: University-funded retirement plan with full vesting after 3 years of service.
  
  Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
  
  Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
  
  Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complimentary health services.
  
  Access¿to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
  
  Learn more: https://hr.harvard.edu/totalrewards
  
  Accessibility:
  
  Harvard University Employees Credit Union plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
  

Salary Grade: 052

Union: 55 - Hvd Union Cler & Tech Workers

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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