Online Technology Analyst in , for Harvard University Division of Continuing Education

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Online Technology Analyst
Provide multi-tier technical support, monitor online classes and provide instant resolution for technical issues associated with classroom technology.This position reports to Director of Technical Support (Academic) at the Harvard Division of Continuing Education (DCE). This position is part of a support team dedicated to providing students and faculty with technical assistance with online courses and learning technologies. The primary responsibility of this position is to provide technical support, monitor online classes and provide instant resolution for technical issues associated with classroom technology. Technical support will be provided primarily by phone and email in a help desk environment. Staff must have the ability troubleshoot online education-related te


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